Free shipping to Canadian and US addresses on orders over $150

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Shipping and Returns

Shipping and Local Pickup

*All orders over $150 ship free to Canada and USA (except for excluded regions, see below. Please send an email for a shipping quote.)

Shipping to any Canadian address excluding NWT, Nunavut and Yukon - $10 flat rate

Shipping to any US address excluding Hawaii and Alaska - $20 flat rate

International orders might be subject to import taxes or duties imposed by the country of import. Hacienda cannot control this and it is the responsibility of the customer to pay these fees. The shipping costs for returns are the responsibility of the customer.

If you live in the Toronto area local pickup is available. Use the contact form or chat box to arrange after purchase.

Shipping time will vary between 1-2 weeks for Canada and 2-3+ weeks for the USA during Covid-19. Shipping times have been greatly affected by the Covid19 pandemic and cannot be guaranteed during this time.

Returns

Refunds or exchanges can be done within 30 days of receiving your order. Please email krystin@shophacienda.com within 48 hours if your item has been damaged during shipping. A refund will be issued in the original method of payment once the item has been returned and received by us. Return shipping cost is the responsibility of the customer. For any return inquiry please don’t hesitate to reach out. 

Original art shipping

All original art pieces ship directly from the artist. Our artists are located all over the world and shipping time will vary depending on where the artist is located. The location of each original art piece is indicated in the listing. All original art is final sale. 

For locations outside of Canada and the US please email krystin@shophacienda.com for a shipping quote.

*Please note that shipping times are slower due to Covid19 and cannot be guaranteed.