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Shipping and Returns

Shipping and Local Pickup

Hacienda ships within Canada to the USA and Internationally. 

*All orders over $150 ship free to Canadian and US addresses (except for excluded regions, see below.)

Shipping to any Canadian address excluding NWT, Nunavut and Yukon - $10 flat rate

Shipping to any US address excluding Hawaii and Alaska - $20 flat rate

International shipping:

International orders are calculated at the time of checkout. Orders might be subject to import taxes or duties imposed by the country of import. Hacienda cannot control this and it is the responsibility of the customer to pay these fees. The shipping costs for returns are the responsibility of the customer. International orders are non-refundable.

If you live in the Toronto area local pickup is available. Use the contact form or chat box to arrange after purchase.

Orders are ready to ship in 1-3 days after purchase. A notification will be emailed once your order ships. Shipping time will vary between 1-2 weeks for Canada and 2+ weeks for the USA and is fulfilled by Canada Post.

Returns

Refunds or exchanges can be done within 30 days of receiving your order. Please email krystin@shophacienda.com within 48 hours if your item has been damaged during shipping. A refund will be issued in the original method of payment once the item has been returned and received by us. Return shipping cost is the responsibility of the customer. For any return inquiry please don’t hesitate to reach out. 

Original art shipping

Some original art pieces ship directly from the artist. Our artists come from all over the world and shipping times will vary depending on where the artist is located. The location of each original art piece is indicated in the listing so please read this carefully before placing your order. All original art is final sale. 

 

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