Shipping and Local Pickup
Shipping for all orders in Canada and the USA are free. Shipping is fulfilled by Canada Post. International orders might be subject to import taxes or duties imposed by the country of import. Hacienda cannot control this and it is the responsibility of the customer to pay these fees. The shipping costs for returns are the responsibility of the customer.
If you live in the Toronto area local pickup is available. Use the contact form or chat box to arrange after purchase. Shipping time will vary between 1-2 weeks for Canada and 2-3+ weeks for the USA during Covid-19. Shipping times have been greatly affected by the Covid19 pandemic and cannot be guaranteed during this time.
Refunds or exchanges can be done within 30 days of receiving your order. Please email email@example.com within 48 hours if your item has been damaged during shipping. A refund will be issued in the original method of payment once the item has been returned and received by us. Return shipping cost is the responsibility of the customer. For any return inquiry please don’t hesitate to reach out.
Original art shipping
All original art pieces ship directly from the artist. Our artists are located all over the world and shipping time will vary depending on where the artist is located. The location of each original art piece is indicated in the listing. All original art is final sale.
For locations outside of Canada and the US please email firstname.lastname@example.org for a shipping quote.
*Please note that shipping times are slower due to Covid19 and cannot be guaranteed.