Shipping and Returns

Shipping and Local Pickup

Orders will arrive in 2-7 business days from the date your order is shipped A notification will be emailed once your order ships. Shipping time will vary between 3 days to 1 week for Canada and 2 weeks for locations outside of Canada. 

If you live in the Toronto area local pickup is available. Use the contact form or chat box to arrange after purchase. We are located in the Junction area of Toronto, 2830 Dundas St. West. 

Hacienda ships within Canada to the USA and Internationally. 

*All orders over $175 ship free to Canadian and US addresses (except for excluded regions, see below.)

Shipping to any Canadian address excluding NWT, Nunavut and Yukon - $25 flat rate

Shipping to any US address excluding Hawaii and Alaska - $35 flat rate

 

International Shipping

International orders are calculated at the time of checkout. A $10 handling fee is added onto all international orders. Orders might be subject to import taxes or duties imposed by the country of import. Hacienda cannot control this and it is the responsibility of the customer to pay these fees. The shipping costs for returns are the responsibility of the customer. International orders are non-refundable. 

Returns

Refunds or exchanges can be done in-store or online within 30 days of receiving your order. Please email krystin@shophacienda.com within 7 days if your item has been damaged during shipping. A refund will be issued in the original method of payment once the item has been returned and received by us. Return shipping cost is the responsibility of the customer. For any return inquiry please don’t hesitate to reach out. All original art is final sale. Special orders are final sale.