Shipping and Returns

Shipping and Local Pickup

Shipping for all orders in Canada and the USA are free. Shipping is fulfilled by Canada Post. International orders might be subject to import taxes or duties imposed by the country of import. Hacienda cannot control this and it is the responsibility of the customer to pay these fees. The shipping costs for returns are the responsibility of the customer. If you live in the Toronto area local pickup or delivery is free! Use the contact form or chat box to arrange after purchase. Shipping time will vary between 1-2 weeks for Canada and 2-3 weeks for the USA. Shipping times has been greatly affected by the Covid19 pandemic and cannot be guaranteed during this time.

Original art shipping

All original art pieces ship directly from the artist. Our artists are located all over the world and shipping time will vary depending on where the artist is located. Oversize original art is set at a flat shipping rate of $60 for North American Customers. All original art is final sale. 


Refunds or exchanges can be done within 30 days of receiving your order. Please email us within 48 hours if your items has been damaged during shipping or if you received the wrong item. A refund will be issued in the original method of payment once the item has been returned and received by us. Return shipping cost is the responsibility of the customer. For any return inquiry please don’t hesitate to reach out.

For international shipping rates for large rugs and art contact us for a quote. 

*Please note that shipping times are slower due to Covid19 and cannot be guaranteed.